FAQS
Behavioural/ Neurodivergent Wellbeing Package
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We believe in understanding the whole child. We screen for ADHD, ASD, anxiety and mood concerns for all children. If you have a diagnosis with another provider we may send additional screening tools to ensure we have looked at the child through different lens.
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Auckland clinic: We are currently able to offer appointments in Auckland upon receipt of enquiry/referral.
Queenstown clinic: Due to the visiting nature of our clinics waitlist length is difficult to determine. We meet weekly to triage referrals. The more information provided the greater understanding we have of your needs. We may will be in contact once we have reviewed your referral if determined you are eligible for telehealth consultation prior.
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While we do reserve a small number of spaces for urgent cases, we do not have capacity to accommodate all urgent referrals. If your concerns are acute, we encourage you to continue discussing these with your GP, or to consider alternate care pathways to ensure timely support. We can not respond to all enquiries requesting urgent appointments - we will contact you if a space becomes available.
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A deposit is required to secure your appointment. Once your deposit has been received, your booking is confirmed, and our Registered Nurse, Cassie will work with you to gather and review the relevant documentation and information required for your initial consultation. This preparation is an important part of the assessment process and allows POD Health to have a comprehensive understanding of your child’s needs, helping you get the most out of your consultations.
As a result, the deposit is non-refundable.
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We recognise many families have already had a long and costly journey before reaching us, but we are unable to offer a reduced fee for patients who arrive with a prior diagnosis. While we value the reports of other healthcare professionals, we often require additional information. This will be done as part of the pre-consultation process. It still takes significant time to read reports and get to know your child and the family, thus our appointment times are the same time whether you already are diagnosed or not. However, these reports may lets us move more efficiently to management.
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While we value the reports of other practitioners, we are unable to offer shortened ADHD medication appointments. It is not uncommon for additional needs such as anxiety to be considered, which may determine the medication pathway selected. It takes time to explore the right medication for your child, and our consult experience also allows time for the child to connect with Dr Heidi and understand the purpose of medication as it may be a journey they are on for life.
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Initial appointments are approximately 50 minutes and follow up is 25 minutes.
If you area aware of special circumstances that may require additional time, please make us aware at the time of booking. (ie. medical anxiety, separated families)
Additional appointments may be needed if longer consultations are needed, explanations of diagnosis or if medication is commenced.
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It can take time to fully understand your child and the challenges faced. Finding the best support or medication may take some adjusting. We always endeavour to keep costs down for our patients and hand over to Primary Care for ongoing care as soon as comfortable with specialist reviews as required.
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Once we receive a referral from a health care practitioner or family you will receive a letter of acceptance and a new patient form to complete from our patient management system. Keep an eye on spam just in case! The new patient form expires in a week. Please let us know if you need it resent.
We receive a large number of referrals. If you haven’t heard from us within 2 weeks you are welcome to reach out again to us.
Invoicing and payments
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As a small team we require payment in full 5 business days prior to the appointment or immediately if within 5 business days.
Our deposit for behavioural/neurodivergent wellness package is due within 7 days of an offer. Please let us know if you need additional time - please note this may affect the appointment offer date.
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Medical appointments - We will send your invoice at time of booking. This ensures you have plenty of time to plan or apply for pre-approval if needed.
Wellbeing package - A letter of offer will be sent with invoices attached. The deposit is required for a confirmed booking. The remaining fee is due 5 business days prior to the consult. We recommend you apply for pre-approval with both invoices prior to paying your deposit. Please let us know if you need invoice dates postponed.
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Unfortunately as a small team we are unable to manage this for you. Patients are required to pay POD Health directly prior to consult and process their own pre-approvals and claims for reimbursement.
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Cancellations within 48 business hours of appointment incur 50% fee.
Cancellations within 24 business hours of appointment incur 100% fee.
Deposits are non refundable.
Privacy & Personal Information
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We utilises Health NZ approved patient management system - ELIXIR and Heidi Health AI (no relation to Dr Heidi). We also use Novopsych for screening tools.
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Using “Heidi”, our clinicians can focus on communication, listening, observing & interacting with children and their families. We appreciate our service has a financial cost, and we want you to feel your time and money has been valued. Less time spent in your appointments distracted by computers & reports enables us to focus on you – let us do that work afterwards!
Please note we are not affiliated with Heidi Ai and the name is purely a coincidence.
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Our reports are sent to your GP and the family.
Communication with allied health, schools and others may require sharing of some information. We always endeavour to discuss with you in advance if we need to contact others.
Please read carefully our terms and conditions in our new patient form prior to signing.
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For separated families, please ensure you have read our separated parents policy.
Existing Patients
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We aim to send scripts within 24 hours of your appointment. These will be sent to your nominated pharmacy.
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We aim to send you reports within a week, however, they may take up to a month to complete.
If you have an urgent need for a report - please discuss with us at the time.
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Please email us at info@podhealth.nz. We will soon be launching a telephone service.
Please ensure that you include patient’s full name and date of birth.
For routine reviews we ask for as much notice as possible (at least 1 month in advance).
Please note we are unable to give medical advice via emails. We are happy to clarify issues or questions that have been discussed in consults, however if concerns are new an appointment needs to be made.
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If your concerns are acute please contact your acute care provider.
While we hold some urgent review slots, it still may be a couple of weeks till a consult is available.
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Please email us at scripts@podhealth.nz. We will soon be launching a telephone service.
Please ensure that you include patient’s full name and date of birth. Also check with your pharmacy that you have no repeats remaining.
We aim to process scripts for collection on Tuesday’s and Friday’s.
We are only able to send scripts for medications discussed in consult and reported in your report. New medications require a review consultation.
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We have 3 slots available: 10 minutes (mobile only), and 25 and 40 minute (via TEAMS or in-clinic).
If you have not had an appointment in over a year then a 40 minute appointment are generally required.
Executive Function Coaching for Rangatahi / Young People
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Executive function skills are what help us to plan, organise, and prioritise what we want to do in life. This might be schoolwork, keeping our home tidy, remembering the right kit for sports practice, or planning out how we would like a project to go.
We don’t finish developing these skills until around our mid 20s. Many rangatahi/teens struggle with these skills, and life can be even more challenging with ADHD, Autism, and other forms of neurodiversity.
Difficulties with executive function skills can affect family life, school, hobbies, sports and many things that are important to us.
Knowing what we need to do is only part of doing it – sometimes we need support with how to make things happen, and this is what Executive Function Coaching works to improve.
Our coach Stephanie will work together with you on finding realistic ways to approach the challenges that are important to you. She focuses on taking a warm, practical, and positive approach to help rangatahi/young people build skills for a happier and more comfortable life.
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Anyone who’d find it helpful to get support with executive function challenges can benefit from coaching.
No diagnosis is required to access coaching but most clients identify as being “wired differently” in some way, for example ADHD, Autistic, gifted (and many others!)
Stephanie works mostly with young people aged 13-25, but is happy to discuss working with younger people age 10+ if they are very motivated to problem solve together.
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We focus on what is important to the person doing the coaching work - this can be any aspect of life where planning, organising and prioritising would make life easier and better. For many rangatahi / young people this is the 3 Ss - their study, sports and hobbies, or stuff.
By choosing a specific, relevant, focused challenge we can gain two benefits at once. We work to improve the specific situation which was challenging, but we also help to build transferrable skills in identifying a problem, assessing what is currently not working without shame or blame, and planning ways to work on it that are achievable and practical.
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Executive Function Coaching focuses on building skills by working together on day to day challenges that are relevant to the individual person.
Any time we work on changing our skills or behaviour, we experience emotions that can sometimes be difficult. Although the main focus of coaching is on practical problem-solving, Stephanie aims to be consistently sensitive towards the emotional aspect of this process, and to ensure rangatahi / young people feel able to acknowledge this part of the work.
Where rangatahi / young people are needing support with their emotions, processing difficult experiences, or making sense of life, support with this from a Psychologist or Counsellor is likely to be more beneficial than coaching. Although coaching can happen in parallel with therapy or counselling, the additional mental and emotional workload it places on rangatahi / young people may mean it is best to wait until they are feeling ready themselves to take on new challenges.
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You will meet with Stephanie, our Executive Function Coach. This can be face to face in our peaceful clinic in Hauraki, Auckland, or via telehealth video call.
The first steps are to talk and get to know what is important to you.
Next we focus in – what do we need to know about this problem?
Opening out – what options do you have to try and solve this?
Choosing – what do you think is achievable? What would you like to try?
Planning – how can we make it work? What resources and support will you need?
Finally we work to decide a commitment – what will you do, when, or how often? When will we review how things are going? Do you need a plan B?
We focus on “process goals” rather than outcome goals, as these are more under our control - for example, committing to spending 10 minutes each day revising new Spanish words as a goal, rather than achieving a specific grade.
After your session Stephanie will send you a reminder of what you worked on, what actions you committed to trying, and what the next steps of your plan are.
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Absolutely - whānau are a great support, particularly in the first session, and are always welcome and encouraged. Parents and caregivers can also provide useful feedback for rangatahi / young people on how feasible their plans are within the whānau.
In addition, attending together can allow collaboration and skill-building to be shared rather than the parent’s responsibility entirely. We aim to come up with a solution that is practical for the young person to be responsible for most or all of themselves.
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The cost is $150 (GST incl) per 45-minute session.
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Please contact our Executive Function Coach Stephanie directly on Stephanie@podhealth.nz with any questions or if you wish to book.
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We recognise and celebrate that parents and whānau are usually the primary supporters of our rangatahi / young people, and believe that building up their skills in using a coaching approach is of huge value for many families.
At the moment Stephanie does not have capacity to offer specific coaching skills support to individual parents/caregivers, but we are hoping to offer small group workshops very soon.